RULES

Client Code of Conduct

Section 1. General Provisions

1.1.These Rules form an integral part of the Agreement (public offer) for the provision of services (clause 1.6 of the Agreement). Terms used in the Rules have the meanings given to them in Section 1 of the Agreement.

1.2.By paying for the Package, the Client confirms that he has read the Rules and undertakes to comply with them throughout the term of the Package. The requirements of Section 5 of the Rules continue to apply after termination of the Agreement.

1.3.A breach of the Rules is a ground for unilateral termination of the Agreement by the Agency without refund of the price paid (clause 7.8.7 of the Agreement).

Section 2. Photographs and Profile

2.1.The Client provides 3–5 photographs that meet the following requirements:

2.1.1.the photographs were taken within the last 6 months and correspond to the Client’s current appearance;

2.1.2.the photographs are sharp and well-lit, without significant distortion;

2.1.3.the face is fully visible (no sunglasses, masks or headwear covering the face);

2.1.4.at least one portrait photograph and one full-length photograph;

2.1.5.no retouching, filters, processing by artificial intelligence or other means that create an appearance significantly different from the real one.

2.2.In the event of a significant change in appearance (weight, hairstyle, style), the Client provides new photographs within 10 calendar days.

2.3.The Client states information about himself (age, height, marital status, children, occupation, place of residence) truthfully and informs the Agency of any change in it.

2.4.If the photographs or information do not comply with the Rules, the Agency may request that they be updated and suspend Presentations until they are provided. The term of the Package is not extended for this period (clause 5.4 of the Agreement).

Section 3. Communication with the Agency and the Agency Specialists

3.1.The Client communicates with the Agency through the communication channels specified in Section 10 of the Agreement.

3.2.The Client replies to the Agency’s messages and provides feedback on Candidates and introductions within 3 Business Days.

3.3.The Client is prohibited from:

3.3.1.insulting, threatening, harassing or exerting psychological pressure on Yuliia Lysenko, Liudmyla Slobodianiuk and the Agency Specialists;

3.3.2.proposing an acquaintance, a personal or a romantic relationship to Yuliia Lysenko, Liudmyla Slobodianiuk and the Agency Specialists;

3.3.3.demanding from the Agency services not included in the selected Package, or communication outside Business Days and the communication channels specified in the Agreement.

Section 4. Communication with Candidates

4.1.The Client contacts a Candidate only after an Initial Introduction has been organised. Until then, the Client is prohibited from searching for the Candidate on social networks or by any other means and from contacting her bypassing the Agency.

4.2.The Client communicates with Candidates respectfully. A Candidate’s refusal of an introduction or of further communication is final: the Client does not insist and does not try to contact her again.

4.3.The Client is prohibited from:

4.3.1.transferring or promising money, valuable gifts or other material assets to Candidates, including in response to their requests;

4.3.2.insulting, threatening, harassing Candidates or exerting psychological pressure on them;

4.3.3.requesting photographs or videos of an intimate nature from Candidates or sending them such materials;

4.3.4.recording video meetings and conversations with Candidates without their consent.

4.4.If a Candidate asks the Client for money, payment for tickets, gifts or other material assistance, the Client informs the Agency without delay.

Section 5. Confidentiality

5.1.The Client is prohibited from disclosing or publishing:

5.1.1.personal data, photographs and correspondence of Candidates;

5.1.2.the content of correspondence with the Agency Specialists;

5.1.3.the Agency’s internal working methods that became known to the Client in the course of performance of the Agreement.

Section 6. Prohibited Purposes

6.1.The Client is prohibited from using the Agency’s services:

6.1.1.for commercial purposes, including for collecting information about Candidates or the Agency’s work;

6.1.2.for obtaining sexual or escort services;

6.1.3.in the interests of third parties;

6.1.4.for entering into a sham marriage or for any other unlawful purpose.

Section 7. Safety and Travel

7.1.The Client makes decisions on personal meetings and travel independently and is personally responsible for his safety (clause 8.2 of the Agreement).

7.2.The Agency recommends that the Client:

7.2.1.hold first personal meetings in public places;

7.2.2.inform relatives of the place and time of a meeting;

7.2.3.not hand over documents, bank details or passwords to Candidates.

7.3.The recommendations of clause 7.2 are not obligations of the Agency and cannot give rise to any liability of the Agency.

Section 8

8.1.In the event of a breach of the Rules, the Agency may:

8.1.1.send the Client a warning by e-mail;

8.1.2.suspend Presentations and the organisation of introductions until the breach is remedied;

8.1.3.terminate the Agreement without refund of the Package price paid (clause 7.8.7 of the Agreement).

8.2.The Agency chooses the measure at its own discretion, depending on the nature of the breach. A warning is not a mandatory precondition for termination of the Agreement.

8.3.The Client compensates the Agency for losses caused by a breach of the Rules, including claims of Candidates (clause 8.5 of the Agreement).

Section 9. Amendment of the Rules

9.1.The Agency may amend the Rules by publishing a new version on the Website. The version of the Rules in force at the time of performance of the Agreement applies to a concluded Agreement.